Welcome our esteemed customer

We are continually striving to offer the best possible service to all those who we serve, and we welcome all kind of feedback from you to tell us how we are doing. Your views are important to us. You may view our Citizen Service Delivery Charter.

Compliments

We hope you will be pleased with the service you receive from us and encourage you to tell us so. Your views are important to us. Express your opinion here. Feedback about what we have done well helps us to understand how we have met your needs and can continue to do so.

Complaints

However, if you are not satisfied with the service you have received from us or are unhappy with the conduct of any of our staff, you can make a complaint. Registering your dissatisfaction helps us see where and why we have failed to meet the high standards of service you expect from us. It allows us to learn from our failings and improve the service we provide to the people of Kenya.

You can make a complaint about the service delivery of Commission for University Education - for example, you are dissatisfied with the level of service you have received from an officer or member of staff in the areas of Recognition and Equation of Qualifications, Finance, Accreditation & Quality Assurance, Customer care or any other service that the Commission offers. You may also make an enquiry, provide feedback, whistle blow, seek assistance or make a complaint.

Avenue for channeling your enquiries, feedback, complaints, compliments, whistle blowing or seeking assistance

The Commission for University Education has an online system for receiving and responding to customer issues including enquiries, feedback, complaints, whistle blowing and the help desk. To access the system, visit: The Customer Relationship Management portal

Note: If you have a complaint that relates to local corrupt practices, you can also contact The Ethics and Anti-Corruption Commission in person, by phone or by email. If you chose to make a complaint to us, you need to provide as much information as possible, including:

• Your name, address and contact details
• What happened and when
• Who was involved and what was done

Other Contacts

In writing to:

• Chief Executive
• Commission for University Education
• Redhill Rd., off Limuru Road
• P.O Box 54999-00200
• Nairobi - Kenya.
• Tel: 020-7205000, 0717- 445566, 0791 - 445566 or 0780 - 656575